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Recent Ideas Popular Ideas (current) Trending Ideas Tags Ideas Submitted by rgreenlee + 17/Oct/11 7:47 AM Lync Server Better Response Groups The current response groups are incredibly basic. I’d like to see something a bit more advanced even if its not a full fledged solution. 1. Better queue monitoring 2. Listen in and call recording 3. Office closed for weather message function 4. Better reporting There are tons of very expensive add on ACD/Contact center solutions but MS could make this part of the product functional with some small improvements. rgs queue reports ev voice response groups Voting 209 votes Active In Progress Completed Active Submitted by Pat Richard (@patrichard) + 01/Aug/13 8:09 PM Lync Server Convert sefautil.exe to standard shell cmdlets. Sefautil is a nice tool for configuring call forwarding, delegates, group call pickup, etc. But it’s quirky, lacks good reporting and error handling, and just plain difficult if you don’t use it often. Having standard cmdlets to perform these tasks would be a blessing. sefautil lync management shell administration Voting 178 votes Active In Progress Completed Active Submitted by mike.fardell + 14/Nov/11 4:03 AM Lync Client Request to take control (for helpdesk) We have deployed Lync across the company and we want to use it for HelpDesk to shadow users. It would be great for a way to ’take control’ of the user’s PC without the end user having to initiate it (ie. HelpDesk should initiate the control request and the end user would just see an ’accept/decline’ popup)?? Curretnly the user has to offer the helpdesk technician control... Cheers, Mike request to take control (for helpdesk) Voting 160 votes Active In Progress Completed Active Submitted by mattmlandis + 18/Jan/13 7:54 AM Lync Client ability to save a contact’s number along with pauses and DTMF ability to save a contact’s number along with pauses and DTMF. In analogue systems you use a ’p’ or something as a pause. example: 18005558383p1#p1234 would dial the 800number then after a pause press 1, then pause again and dial the pin of 1234 dtmf pause ev voice Voting 154 votes Active In Progress Completed Active Submitted by Linus Cansby + 26/Feb/14 11:05 AM Lync Client Bring back the pre-SP1 emoticons In Office 2013 SP1 the emoticons (smileys) in Lync 2013 client was replaced. The old Icon-design were better and more modern. Or even better add the emoticons from Skype. New emoticons http://t.co/ydQ7akIPiI Old emoticons http://bit.ly/1fUgheO Skype emoticons http://bit.ly/1eo6iBZ emoticons Voting 144 votes Active In Progress Completed Completed Submitted by ??????? ?????? + 06/May/13 2:22 AM Lync Client Ability to manage Hotkeys There is no way to disable Hot key for audio call. By default it is set to Ctrl + Enter, which is used by default in many other clients. So, when you try to send IMs in Lync 2013 using Hot Keys ( "Enter" in Lync 2013 by default), you’re making voice call instead of send message. ev Voting 134 votes Active In Progress Completed Active Submitted by dema + 08/Oct/12 1:42 AM Lync Client Rule based call forwarding The user should be able to forward calls based on different criteria: • Caller number • Caller is in the user’s contact List • The presence status • Caller Privacy Relationship • Time • Out of office (Exchange) status • Etc. The forwarded calls should be able to be transferred to the following destinations: • Other Lync user • UM voicemail • PSTN/mobile number • RGS • Team call group • Etc. ev Voting 126 votes Active In Progress Completed Active Submitted by Luca Vitali + 21/May/13 5:36 AM Lync Server REAL single PIN for Lync and Exchange Change the PIN system to be a REAL single PIN, shared between Lync and Exchange, like the Active Directory Account Password pin uc lync exchange authentication Voting 117 votes Active In Progress Completed Active Submitted by Antonio Spirandelli + 17/Jul/12 6:59 AM Lync Server Forwarding on busy Give the opportunity to a user to forward incoming calls if it is a busy state ( first call is going on ). This is a common PBX feature and is requested by customers that are migrating it’s infrastructure from old PBX and Lync Server forwarding ev Voting 113 votes Active In Progress Completed Active Submitted by mattmlandis + 18/Oct/11 11:51 AM Lync Client lync client setting to hide offline contacts Reference: http://social.technet.microsoft.com/Forums/en-US/ocsclients/thread/084c7c3c-40ac-420f-9b35-4c821e5127cf#43c13837-98a9-4eeb-b889-b3c00b2aa76c offline contact Voting 95 votes Active In Progress Completed Completed Submitted by becca konal + 15/Aug/13 9:39 AM Lync Client Additional/Expansion of Emoticons It would be great if there were an add-on or additional downloadable sets of emoticons to expand the set of emoticons that currently exist. I know I am not the only person who wishes there were emoticons that are more useful. Why is there no "Thumbs Up" but there is an image of a sheep? I don’t think a sheep has ever come up in any Lync conversation I’ve had. I’m sure the community would be able to provide additional... more » emoticons images emoticon additional picture pictures image symbol Voting 94 votes Active In Progress Completed Active Submitted by nmdange + 15/Oct/11 9:58 AM Lync Client Lync client for Mac improvements Lync for Mac helps improve the user experience on the mac, but here are some features that are still missing that would be nice to have: - Upload a PowerPoint - White board and Polls - Recording - E911 - Manage Team Call and Delegate settings - Attendee client for Mac - USB "Better Together" with Lync Phone Edition (moved to own idea)-Support for managing input and output devices with USB headsets, handsets (ala Polycom... more » mac Voting 92 votes Active In Progress Completed Active Submitted by mattmlandis + 07/Mar/13 8:07 AM Lync Server Response Group Delay There is a delay when answering a response group call. This is exacerbated by Lync Phone Edition but it present with most endpoints. bug response group rgs ev Voting 89 votes Active In Progress Completed Active Submitted by greiginsydney (@greiginsydney) + 11/Nov/13 2:06 PM Lync Client Remove steps from the Lync 2013 Client call transfer process Lync 2013 has made it even harder than before to transfer a call. Now it takes a hover and 2 clicks before you can key the party you want to transfer the call to. If the user mistakenly clicks instead of hovering on the "handset/mike" icon, they end up accidentally muting themself - presumably at a time that they’re still talking to the caller whilst trying to make this complicated transfer process appear seamless.... more » transfer Voting 88 votes Active In Progress Completed Active Submitted by mattmlandis + 02/Aug/13 7:37 AM Lync Server Admin level ability to...